1. Introduction
badek.id ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By using our services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
| Data Type | Purpose | Requirement |
|---|---|---|
| Full Name | SIM card registration, communication | Required |
| Email Address | Order confirmation, QR code delivery | Required |
| WhatsApp Number | Customer support, order updates | Required |
| Passport Photo | Identity verification (government requirement) | Required |
| Passport Number | SIM card registration | Required |
| Device IMEI | Device registration (government requirement) | Required |
| Pickup Location | Order fulfillment | Required |
| Arrival Date | Service scheduling | Optional |
2.2 Automatically Collected Information
- IP Address: For security and fraud prevention
- Browser Information: For website optimization
- Device Information: For compatibility purposes
- Cookies: For session management and analytics
2.3 Payment Information
3. How We Use Your Information
We use your personal information to:
- Process Orders: Fulfill your SIM card/eSIM purchase
- Comply with Regulations: Register SIM cards as required by Indonesian law (Kominfo)
- Customer Support: Respond to your inquiries and provide assistance
- Send Notifications: Order confirmation, QR codes, delivery updates
- Prevent Fraud: Protect against unauthorized transactions
- Improve Services: Analyze usage patterns to enhance user experience
4. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: To fulfill our agreement to provide SIM card services
- Legal Obligation: To comply with Indonesian telecommunications regulations
- Legitimate Interest: For fraud prevention and service improvement
- Consent: For marketing communications (if opted in)
5. Data Storage and Security
5.1 Storage
- Order Data: Stored in secured Google Sheets with restricted access
- Document Uploads: Stored in secured Google Drive with access controls
- Retention Period: Data retained for 2 years after last transaction or as required by law
5.2 Security Measures
We implement the following security measures:
- HTTPS encryption for all data transmission
- reCAPTCHA protection against automated attacks
- Input validation and sanitization
- Rate limiting to prevent abuse
- Access controls and authentication for admin functions
- Regular security reviews and updates
6. Data Sharing
We may share your information with:
6.1 Service Providers
- Midtrans: Payment processing
- Google: Data storage (Google Sheets, Google Drive)
- Telecom Partners: SIM card activation and registration
6.2 Government Authorities
6.3 We Do NOT:
- Sell your personal information to third parties
- Share your data for advertising purposes without consent
- Transfer data outside of necessary service providers
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Objection: Object to processing for marketing purposes
- Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for optional processing
To exercise these rights, contact us at support@badek.id
8. Cookies
We use cookies for:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
- Security Cookies: For reCAPTCHA and fraud prevention
You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for children under 18 years old. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Users
Our services are primarily intended for visitors to Indonesia. If you access our services from outside Indonesia, your data may be transferred to and processed in Indonesia, which may have different data protection laws than your country.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: support@badek.id
- WhatsApp: +62 812-xxxx-xxxx
- Website: www.badek.id
For data protection inquiries specifically, please email: privacy@badek.id